When a Video consultation has been booked either the Website, APP or via a staff member from the CALLER-ID Panel, a URL will be injected into the patient's details, Doctor's have 2 options for joining this.
Option 1 (First Image tab): Doctors can click into the patient's details that are viewable from the appointment book screen of Best Practice (typically where reception write notes for the doctors), copy the URL and paste into their preferred web browser and start the video consultation this way.
Option 2 (Second Image tab): Doctors can right-click on the patient's appointment from the appointment book screen of Best Practice and select the "Start Video" option. This should launch automatically into your web browser. This is your best option.
WARNING
If you decide to have your Video consultation appointment type named anything other than "Telehealth Consult" on Best Practice, you will not be able to use Option 2.(Start Video)
More information can be found - Unable to "Start Video" on Best Practice
This will open in a new tab - this process shows you how to start a video consult
You may have to enable permissions on each consultation room once, it should from then remember this setting for future consultations.
First Image tab: The first image being that, once first launched for the very first time, you'll see a large grey banner in the middle of your screen notifying you to allow access to your microphone and camera.
Second Image tab: The second image being that in the top right left corner of your browser you'll have a pop-up box to either allow or block access to your microphone and camera. It is critical to allow access to this. It only allows access to automedsystems.com.au website and not the entirety of your browser.
On the next tab, (Image) you'll see an option in the top right of the interface that has a green button to "Ping Patient". This is useful if a doctor is earlier than the scheduled appointment time, they can immediately send a text message to the patient asking them to join and re-send the link to the patient to join. You can see the example - HERE
This text message is currently customised and set as:
On the next tab (Image) you'll see a timer example, this appears in the very top middle of the screen, this is to aid the doctor in knowing how much time both doctor and patient have been together.
On the next tab (Image) you'll see an example of what appears in the top-left corner of the screen.
Room: The room name is generated with the URL (automedsystems.com.au/online/thealth/drview/............) this is where the room name is generated, this serves no real purpose.
Patient: This lets you know what patient you're connected to
First Image tab: To finish the consultation with the patient, you must click the "Complete Meeting" button to finalise the video consultation. Leaving by either closing the tab/browser or the red hang up icon will not finish the meeting.
Second Image tab: This thank you screen will appear after clicking the "Complete Meeting" button, it just gently reminds going back to your Practice Management Software (Best Practice) to finalise the patient notes / billing.
