Welcome.

You will find guides to relevant sections to your left on the side panel. Choose from this list or search for what you need in the top-right corner.

If you find a guide that is out of date or not as accurate as the actual process, reach out to me @ nick.perry-brown@myhealth.net.au

Guides you will find here

• AutoMed System Guides

• Best Practice Software Guides

• Miscellaneous Guides (that don't fit in the categories above)

Too Bright?

Try turning off the lights and let your eyes relax.

Powered with AI

AI is integrated in the search bar, ask it (or click on a randomly generated option) and it will do it's very best to guide you through a setup if you're strapped for time (keep in mind though - there are no pictures)

Neil and Nick created this as a centralised location for documentation to assist everyone.

Great things are done by a series of small things brought together. - Vincent Van Gogh

This guide took 7 hours and 16 minutes to create. [Over 2 weeks of actual time]

If you have any questions or concerns related to this guide or require help with having this setup, please feel free to reach out to the IT team — helpdesk@myhealth.net.au

Alternatively, you can request the AutoMed team to help you — support@automedsystems.com.au

Topics covered in this entire guide:

• Objective

• Creating the appointment types (Best Practice)

• Creating Custom Practice Fees

• Creating After Hours Appoinment Types on Automed

• AutoMed Appointment Type Settings

• Telehealth / Post Payment Set up

• Enabling Doctors for After Hour Bookings

• Creating Doctor Sessions in Best practice

• Colour Matching Sessions

Objective:

Establishing our own urgent after-hours telehealth service to cover both social and non-social hours in compliance with the PIP After-Hours Incentive guideline (Level 5). Scope and Coverage:

Our After-Hours telehealth program aligns seamlessly with the Practice Incentives Program (PIP) After-Hours Incentive guidelines, providing comprehensive coverage during the complete after-hours period, which includes:

• Outside 8 am to 6 pm on weekdays.

• Outside 8 am to 12 noon on Saturdays.

• All day on Sundays and public holidays.

This after-hours period is further categorised into:Sociable After-Hours Period:

• From 6 pm through to 11 pm on weeknights.

Unsociable After-Hours Period:

• From 11 pm through to 8 am on weekdays.

• Hours outside of 8 am and 12 noon on Saturdays.

• All day on Sundays and public holidays.

This meticulous coverage ensures that our telehealth services address the varying needs of patients during both sociable and unsociable after-hours periods, adhering to the specific timeframes outlined by the PIP guidelines.

1. On the AutoMed Dashboard select the “Appointment Types” button

2. Select “Add Appointment Type” button

3. After selecting Add Appointment Type you need to select both buttons in the screenshot below

Load Appt. Types, Load Fee Schedules & Descriptions

AutoMed has many features, and it's easy to get overwhelmed by them, initially looking at the dashboard. This section solely focuses on the Fees and financial aspects of AutoMed's Dashboard.

This group showcases:

• After-Hour Fee setup (The After-Hour Fee is divided into parts to make it easier for others to find what they need without having to read the whole guide.)

• How to Run a Debtors Book Audit and send a URL to a patient for payment

• Updating After-Hours Fees (This is purely for those that already have After-hours setup and are bumping up their prices)

1. From the Best Practice main page select Setup>Configuration (Shift+F3), from here select “Lists”

2. From here, click “Add” to create a custom the Appointment type to use specifically for the After-Hours Program

3. Create these 2 Appointment Types

1. From the Best Practice main page select Setup>Practice Fees (Shift+F7), From there select “Add custom item”

2. Create the new item with the exact title

Confirmation Message Template

1st Appointment Reminder

Appointment Reminder Template

2nd Appointment Reminder

2nd Appointment Reminder Template

1. On AutoMed’s Dashboard select Doctors from the left menu

2. Click the Pencil Icon next to the Doctor(s) you’re enabling for After-Hours service

3. In the Appointment Settings scroll down until you find all Afterhours consults and tick each

4. Scroll further down and find “Telehealth Options” and expand this box

5. Click the checkbox of “Enable Telehealth” and input the doctors phone number

6. Once all has been completed, hit the Submit button

Video Tutorial:

If you have any questions or concerns related to this guide or require help with having this setup, please feel free to reach out to the IT team — helpdesk@myhealth.net.au

Alternatively, you can request the AutoMed team to help you — support@automedsystems.com.au

CONTENTS LINKED IN THIS PAGE:

• Manage / Update your Debtors Templates

• PATIENT VIEW: Debtors SMS and Payment

Navigate to Automed’s Dashboard - HERE

1. Click on the “Utilities” dropdown menu

2. Click on “Debtors Book”

3. Click on the “Start Date” field

4. Click on the “End Date” field

5. Click on the “Run Audit” button

6. Click on the “Send URL” button

7. Click on the Tier SMS template you require

8. Click on Confirm to send the SMS with the chosen TIER SMS message

If you need to manage your Debtors templates to customise to your clinic’s needs, please click the link below.

• Manage / Update your Debtors Templates

If you would like to see the patient’s view, please click the link below.

• PATIENT VIEW: Debtors SMS and Payment

1. From the Main screen of Best Practice go to Setup > Sessions (Shift+F6)

2. Select the Doctor that you want to create After Hour sessions for

3. Appointment Times can be adjusted as required

Same with start and end dates. (Leave blank for indefinite)

The below part of the guide will show you how AutoMed will read the After-Hour sessions only and not care for anything other when you create these After-Hour Doctor sessions. [Creating Doctor Sessions in Best practice]

You’re free to choose any colour you’d like during the setup of creating your Doctors After-Hours sessions, but you will need to remember these colours, or you can add them to the custom colours row.

If you’re wanting something more than what the Basic colours and want to have a custom colour you need to remember the RED, GREEN and BLUE values with a colour of your choosing, using the gif instructions above click “Define Custom Colours” to expand your colour and see the values that you need. You do not have to do this if choosing a basic colour.

Once you’ve setup all the required doctor sessions and the custom colour of your choosing, we have to do the same on AutoMed’s dashboard under the appointment types.

1. Navigate to AutoMed’s dashboard and select “Appointment Types”

2. Find your After-Hour Session appointment types and select the grey box under the (✓) column

3. Input the Red, Green and Blue values that you previously made note of

If you have forgotten these, go back here - Getting Red, Green and Blue values

4. Click the “Ok” button to finalise those changes

You will repeat this step for all other After-Hour sessions.

5. Scroll all the way down and click the “Submit” button

Video Tutorial:

This allows AutoMed to communicate with Best Practice purely with colours. This essentially is saying that when patient’s book an appointment for these After-Hour sessions they can only communicate with a yellow column in Best Practice, so it doesn’t accidentally go somewhere else.

1. Head to AutoMed's dashboard and click on "Appointment Types"

2. Click on the Pencil icon next to the After-Hours (AH) GP Consults

This allows you to edit these appointments, including fees!

3. Click on the Telehealth / Post Payment Required box

4. Click on the “Billing Type Per:” box and select “Place funds on hold”

5. Click the billing schedule fee and select whichever appointment type you require

This example is using the “CON021 // Social After Hours”, meaning we’d need to select “CON022 // Non Social After Hours” in the other appointment we need to make.

6. Click on the Amount box

$253.55 (AH GP Consult 6PM - 11PM) CON021 // Social After Hours $506.75 (AH GP Consult 11PM - 8AM) CON022 // Non Social After Hours

Depending on which AutoMed Appointment type you’re editing, you must change them to the specific type above, for this example, we’re editing - CON021 // Social After Hours - This represents between 6PM and 11PM

7. Click into the 'Online Pop-Up Message:' text body

We have to change this amount to reflect to the new amount you put in the previous step.

Social Hours TEMPLATE (AFTER 6PM BEFORE 11PM)

<h4><p class="text-center"><strong>This Phone consultation will be billed according to our standard billing schedule and policy. </strong></p></h4><br>

<h4><p class="text-center"><strong><font color="red">Please note Medicare rebates are not available to patients that have not visited the practice in the last 12 months, if you have not had a face to face appointment in the past 12 months please book an in-clinic appointment instead. </font></strong></h4></p>

<h4><p class="text-center"><strong>To confirm your appointment you will be required to enter your card details. These details are stored securely and will only be debited according to the scheduled fee, if applicable, once the consultation has been completed. </strong></p></h4>

<h4><p class="text-center"><strong>$253.55 will be placed on hold on your card at time of booking to secure payment after the consult. </strong></p></h4>

<h4><p class="text-center"><strong>A surcharge of 1.28% plus 35c applies to online card payments. </strong></p></h4>

<h4><p class="text-center"><strong>Would you like to proceed with making an appointment? </strong></p></h4><br>

Non-Social Hours TEMPLATE (AFTER 11PM - BEFORE 8AM)

<h4><p class="text-center"><strong>This Phone consultation will be billed according to our standard billing schedule and policy. </strong></p></h4><br>

<h4><p class="text-center"><strong><font color="red">Please note Medicare rebates are not available to patients that have not visited the practice in the last 12 months, if you have not had a face to face appointment in the past 12 months please book an in-clinic appointment instead. </font></strong></h4></p>

<h4><p class="text-center"><strong>To confirm your appointment you will be required to enter your card details.These details are stored securely and will only be debited according to the scheduled fee, if applicable, once the consultation has been completed. </strong></p></h4>

<h4><p class="text-center"><strong>$506.75 will be placed on hold on your card at time of booking to secure payment after the consult.</strong></p></h4>

<h4><p class="text-center"><strong>A surcharge of 1.28% plus 35c applies to online card payments. </strong></p></h4>

<h4><p class="text-center"><strong>Would you like to proceed with making an appointment? </strong></p></h4><br>

8. Click on the submit button.

Submit to finalise the appointment type, this should take effect straight away.

9. On the main Appointment Type page, scroll all the way down and click submit again

These changes should take effect immediately.

Video Tutorial:

If you have any questions or concerns related to this guide or require help with having this setup, please feel free to reach out to the IT team —

Alternatively, you can request the AutoMed team to help you —

Navigate to Automed’s Dashboard -

1. Click on the “Utilities” dropdown menu

2. Click on “Debtors Book”

3. Click on Manage Templates

4. Click on your desired Tier system and customise the message

Below are customisable templates, feel free change this up to fit your clinic’s needs. I suggest having:

• TIER 1 be sent within 24-48 hours or end of business day.

• TIER 2 being sent between 48-72hours+ with a more aggressive notice saying it’s overdue and was payable on the day.

• TIER 3 being for DNA’S if your clinic charges patients for these.

5. Click on “Submit” to finalise and save your changes

For reception booking via AutoMed's CALLER-ID

1. Click the Calendar icon next to the patient's name on the CALLER-ID Panel

2. Select the Drop down option under the "Book Appointment" window

3. Select the "Video Consult" appointment

4. Choose the Practitioner the patient would like to book with

5. Choose the time the patient would like to book

6. Click "Confirm" at the bottom of the "Book Appointment" window

7. Confirm the details are corrected and then click "Confirm" again on the new pop-up window that appeared

8. A confirmation appointment notice will appear

The appointment will immediately appear, and the video link generated will be automatically put into the patient's notes of that appointment for the Doctor to copy into their Web browser.

If you have any questions or concerns related to this guide or require help with having this setup, please feel free to reach out to the IT team —

Alternatively, you can request the AutoMed team to help you —

Your site has been provided with a "Telehealth Consult / Video Consult" appointment type on AutoMed. We have included the normal appointment restrictions, these are: New Patient able to book: Disabled Previous face-to-face visit required In months: 12 months Cancellation Hours: 2 hours Telehealth +/ Post-Payment: $0.01

1. Send URL sent

Immediately after sending the “Send URL” button with the Payment URL Message, the patient will get the below text message, with a valid payment link for them to access. Notice all the Tags, these are customised for each patient and clinic to keep it personal. These can be customised in the Debtors List SMS.

2. Clicking Payment URL

After clicking on the Payment URL link that’s sent to the patient, they’ll have to provide their FULL Date of Birth before being able to access the Invoice for what they need to pay. This is helpful if we somehow send this link to the wrong individual, they’re unable to open the invoice without the proper information, thus limiting their access and not being able to see any harmful information.

3. After inputting the Date Of Birth

After the patient enters their DOB, they can see:

• The date the invoice was created (the date of the appointment)

• The Doctor who provided the service

• What MBS Item No. this was and description

• Fees and applicable surcharges / GST

This is extremely helpful for the patient’s view to see what exactly they’re being charged for.

The payment is settled and receipted into Best Practice software in real-time. This means once you see the patient has paid for the appointment, you’re able to open the patient’s billing history and see that it has been marked paid.

This is where you may need to send the online claim for them.

Joining the web-browser link

Enabling Permissions

Pinging the Patient

Hi <PtPrefName>,
<Doctor> is ready for your video consultation. 
Please click on the link below to join the conference with your Doctor. 
<THURL>

Timer

Room & Patient

Completing the meeting

Patient SMS

Waiting for your Practitioner

Joining consultation

Enabling Permissions

Video Consultation

Cancelling the appointment

Getting Pinged

If you have any questions or concerns related to this guide or require help with having this setup, please feel free to reach out to the IT team — helpdesk@myhealth.net.au

Alternatively, you can request the AutoMed team to help you — support@automedsystems.com.au

Navigate to AutoMed’s Dashboard - HERE

1. Once on your dashboard, click on the side panel “Utilities” category

2. Under the drop down click the "Appointment Book Audit" option

3. Select the drop option for "Doctor" and choose the doctor you need to

4. Click the "Start Date - Date To" field and select the date you require

Typically, on the same day

5. Click the "End Date - Date To" field and select the date you require

Typically, on the same day

6. Click the "Run Audit" button

7. Click this Checkbox in the far-right corner to select all patients who are currently booked with the doctor you selected earlier

Or click the checkbox next to certain patients few if required.

8. Click the "Bulk Actions" button

9. Select & Click "Send Custom Message"

10. Click into this field under "Message Text:" and start typing your custom message to the patients

Here's a custom template for you:

If you have any questions or concerns related to this guide or require help with having this setup, please feel free to reach out to the IT team — helpdesk@myhealth.net.au

Alternatively, you can request the AutoMed team to help you — support@automedsystems.com.au

1. Head to AutoMed's dashboard and click on "Doctors"

2. Click on the Pencil icon next to the Doctor’s profile that you need to edit

3. Find and click on “Allow Appointments" option

This is what will make the doctor active on the bookings page via the website & Mypractice APP

4. Click on the appointment types required

These are appointment types you should know your doctor completes.

5. Click on the submit button

Do this step once you have linked the appropriate appointment types and ready to finalise these changes.

6. Click on the “Back to Doctors” button that will appear after you submit the changes

7. Click the “Publish Changes” button to push this to the Website and APP

These changes will reflect immediately. Try looking on your website to see if you can see the doctor now bookable.

If you have any questions or concerns related to this guide or need help, please feel free to reach out to the IT team — helpdesk@myhealth.net.au

1. On the main Best Practice screen, navigate to Setup

2. Click on "Configuration"

3. Click on "Lists"

4. Locate "Telehealth consult"

5. Click on "Edit"

6. Edit the description to "Telehealth Consult"

7. Save this appointment type

If you have any questions or concerns related to this guide or require help with having this setup, please feel free to reach out to the IT team — helpdesk@myhealth.net.au

Alternatively, you can request the AutoMed team to help you — support@automedsystems.com.au

Navigate to AutoMed’s Dashboard - HERE

1. Click on the “Clinic Setup” dropdown

2. Locate and click on “Banned Settings”

3. Click on the “Manage Templates” button

4. Customise the Level 1 / Level 2 Banned message as required then submi

5. Next click the “Add Patient” button

6. Search by either First Name or Last Name to find the patient

7. Depending on the Templates you have set up for your clinic, choose either Level 1 or Level 2

8. You will then see the chosen patient listed

Here's the articles in this section:

This is a simple guide for myhealth centers to allow extra permissions to staff members.

If you have any questions or concerns related to this guide or need help, please feel free to reach out to the IT team —

1. Main Best Practice Screen, Setup > Users (Shift+F4)

2. Click on the user you require to edit the permissions for, then click the “Edit’ button

3. Click on the “Set Permissions” button in the bottom left

4. Find these permissions and set to “Allow access”

Import clinical Data Export clinical Data Configuration

Follow the guide below to deny access to certain patient files for all staff except for those with the emergency password.

If you have any questions or concerns related to this guide or need help, please feel free to reach out to the IT team —

1. Press F2 and search for the patient. Click View Details to open the Edit patient screen.

2. Select a Usual doctor for the patient and tick Deny access to other users then save the profile.

3. Users that are not the Usual provider will be prompted with the below screen.

This is a simple guide for myhealth LP’s or Practice Managers to change your emergency access password.

Should you have any questions or have forgotten the current password please email —

1. On the main Best Practice Screen go to Setup > Configuration (SHIFT+F3)

2. Click onto “Database” from the left-hand side

3. Click onto the “Emergency patient access” button

4. From this you will input your current Emergency access password and then enter a new password. Saving it will take immediate effect

Follow either the interactive guide below or the visual step-by-step reset a user's password and allow them to login and immediately change the password to something they'd like.

If you have any questions or concerns related to this guide or need help, please feel free to reach out to the IT team —

1. Under the main best practice screen go to Setup > Users

2. Click on a user you need to reset then click "Edit"

3. Click on "Set Password"

4. Click on "Force password change on next login"

5. Click the "Save" button

Practice Managers

If you’re a Practice Manager that has forgotten their password, please reach out to the I.T team by calling us on (02) 8093 6988 to have us reset your password for you.

Once this task has been completed, you should be set for your After-Hours fees.

If you have any questions or concerns related to this guide or need help with having this setup, please feel free to reach out to the IT team —

ON THIS PAGE:

1. Head to AutoMed's dashboard and click on "Appointment Types"

2. Click on the Pencil icon next to the After-Hours (AH) GP Consults

This allows you to edit these appointments, including fees!

3. Find and click on "Telehealth / Post Payment Required" drop down

This is where we'll adjust the fees to see fit.

4. Click on the Amount box

5. Click into the 'Online Pop-Up Message:' text body

We have to change this amount to reflect to the new amount you put in the previous step.

Social Hours TEMPLATE (AFTER 6PM BEFORE 11PM)

TIP

<h4><p class="text-center"><strong>This Phone consultation will be billed according to our standard billing schedule and policy. </strong></p></h4><br>

<h4><p class="text-center"><strong><font color="red">Please note Medicare rebates are not available to patients that have not visited the practice in the last 12 months, if you have not had a face to face appointment in the past 12 months please book an in-clinic appointment instead. </font></strong></h4></p>

<h4><p class="text-center"><strong>To confirm your appointment you will be required to enter your card details. These details are stored securely and will only be debited according to the scheduled fee, if applicable, once the consultation has been completed. </strong></p></h4>

<h4><p class="text-center"><strong>$253.55 will be placed on hold on your card at time of booking to secure payment after the consult. </strong></p></h4>

<h4><p class="text-center"><strong>A surcharge of 1.28% plus 35c applies to online card payments. </strong></p></h4>

<h4><p class="text-center"><strong>Would you like to proceed with making an appointment? </strong></p></h4><br>

Non-Social Hours TEMPLATE (AFTER 11PM - BEFORE 8AM)

TIP

<h4><p class="text-center"><strong>This Phone consultation will be billed according to our standard billing schedule and policy. </strong></p></h4><br>

<h4><p class="text-center"><strong><font color="red">Please note Medicare rebates are not available to patients that have not visited the practice in the last 12 months, if you have not had a face to face appointment in the past 12 months please book an in-clinic appointment instead. </font></strong></h4></p>

<h4><p class="text-center"><strong>To confirm your appointment you will be required to enter your card details.These details are stored securely and will only be debited according to the scheduled fee, if applicable, once the consultation has been completed. </strong></p></h4>

<h4><p class="text-center"><strong>$506.75 will be placed on hold on your card at time of booking to secure payment after the consult.</strong></p></h4>

<h4><p class="text-center"><strong>A surcharge of 1.28% plus 35c applies to online card payments. </strong></p></h4>

<h4><p class="text-center"><strong>Would you like to proceed with making an appointment? </strong></p></h4><br>

6. Click on the submit button

Submit to finalise the appointment type.

7. On the main Appointment Type page, scroll all the way down and click submit again

These changes should take effect immediately.

Rinse and repeat the same step above for the other After-hours appointment type(s) making sure you change the amount.

If you have any questions or concerns related to this guide or need help with having this setup, please feel free to reach out to the IT team — helpdesk@myhealth.net.au

Find the beautified guide below to send to end users:

Please note the limitations below with the emailing feature in Best Practice

With the limitations noted above, let’s move forward on how to email

All clinic staff are able to utilise this feature

1. Look for the “@” on a letter or in the correspondence out panel when you have opened the Word Processor

2. This is the popup panel when you click on the “@” symbol

To break this down:

To:

• You can customise who you want to send this to, or simply click “Use patient e-mail” to prefill with the currently supplied email address on file (if it is blank, it will not prefill)

CC:

• You are also able to CC anyone else (if required, otherwise leave blank)

Subject:

• You are able to title what the subject should be (this will also reflect into Best Practice Patient notes as noted - HERE)

Attachment:

• REF: Produces a rich text format option - DO NOT USE THIS OPTION

• PDF: Produces a portable Document Format (PDF) with a prefilled PIN (This pin is prefilled with the patient’s date of birth in the format DDMM) you will select this option every time. You must use the PIN for all correspondence out.

Use account:

• This is where the email will be sent from, this is sent from your noreply email address, you do not have access to this email as it’s unmonitored and not required to be monitored.

Once you have clicked “Send” it will take roughly 5-10 seconds to send the document to the desired recipient and will automatically log in the patient’s file that an email was sent. (As noted in the Subject area)

The patient will then receive an email that with the following encrypted document with your standard outgoing template.

HTML TEMPLATE:

Lines 9 to 14 need to be changed to clinic specific details.

<body>
<div style="background-color: #ef4623; color: white; padding: 15px; text-align: center; border-radius: 8px; max-width: 100%;">
<p><strong>PLEASE NOTE:</strong> DO NOT REPLY TO THIS EMAIL AS THIS EMAIL IS NOT MONITORED. ANY QUERIES PLEASE CONTACT THE CLINIC DIRECTLY.</p>
</div>
<h4>Your document is currently encrypted with a Pin number. This is your Date of Birth (DOB) in the format of DDMM</h4>

<hr> <!-- Divider -->

From your team,<br>Myhealth Blackburn Square<br>
<strong>P:</strong> (03) 7044 8770<br>
<strong>F:</strong> (03) 7044 8771<br>
<strong>E:</strong> blackburnsquare.reception@myhealth.net.au<br>
<strong>A:</strong>
Blackburn Square Shopping Center, Shop Med 01, Level 1, 66/104 Springfield Rd, Blackburn North VIC 3130<br><strong><br>FOR EMERGENCIES PLEASE DIAL -</strong> 000</p><br>
<img src="
https://myhealthnpr.medinet.com.au/static/media/myhealth-logo.e084dd96.png
" alt="MyHealth Logo" style="max-width: 100px; margin-bottom: 15px;">
</body>

If you have any questions or concerns related to this guide or need help with having this setup, please feel free to reach out to the IT team — helpdesk@myhealth.net.au

Find the beautified guide below to send to end users:

Please note the limitations below with the emailing feature in Best Practice

With the limitations noted above, let’s move forward on how to email

All clinic staff are able to utilise this feature

1. Look for the “email” button on the Account History window

2. This is the popup panel when you click on the email button

To break this down:

To:

• You can customise who you want to send this to, or simply click “Use patient e-mail” to prefill with the currently supplied email address on file (if it is blank, it will not prefill)

CC:

• You are also able to CC anyone else (if required, otherwise leave blank)

Subject:

• You are able to title what the subject should be (this will also reflect into Best Practice Patient notes as noted - HERE)

Attachment:

• REF: Produces a rich text format option - DO NOT USE THIS OPTION

• PDF: Produces a portable Document Format (PDF) with a prefilled PIN (This pin is prefilled with the patient’s date of birth in the format DDMM) you will select this option every time. You must use the PIN for all correspondence out.

Use account:

• This is where the email will be sent from, this is sent from your noreply email address, you do not have access to this email as it’s unmonitored and not required to be monitored.

Once you have clicked “Send” it will take roughly 5-10 seconds to send the document to the desired recipient and will automatically log in the patient’s file that an email was sent. (As noted in the Subject area)

The patient will then receive an email that with the following encrypted document with your standard outgoing template.

HTML TEMPLATE:

Lines 9 to 14 need to be changed to clinic specific details.

<body>
<div style="background-color: #ef4623; color: white; padding: 15px; text-align: center; border-radius: 8px; max-width: 100%;">
<p><strong>PLEASE NOTE:</strong> DO NOT REPLY TO THIS EMAIL AS THIS EMAIL IS NOT MONITORED. ANY QUERIES PLEASE CONTACT THE CLINIC DIRECTLY.</p>
</div>
<h4>Your document is currently encrypted with a Pin number. This is your Date of Birth (DOB) in the format of DDMM</h4>

<hr> <!-- Divider -->

From your team,<br>Myhealth Blackburn Square<br>
<strong>P:</strong> (03) 7044 8770<br>
<strong>F:</strong> (03) 7044 8771<br>
<strong>E:</strong> blackburnsquare.reception@myhealth.net.au<br>
<strong>A:</strong>
Blackburn Square Shopping Center, Shop Med 01, Level 1, 66/104 Springfield Rd, Blackburn North VIC 3130<br><strong><br>FOR EMERGENCIES PLEASE DIAL -</strong> 000</p><br>
<img src="
https://myhealthnpr.medinet.com.au/static/media/myhealth-logo.e084dd96.png
" alt="MyHealth Logo" style="max-width: 100px; margin-bottom: 15px;">
</body>

If you have any questions or concerns related to this guide or need help with having this setup, please feel free to reach out to the IT team — helpdesk@myhealth.net.au

We (Myhealth IT) have activated the email feature within Best Practice at your clinic and have currently provided you with a personalised HTML option tailored to your clinic. You can now seamlessly send emails directly from Best Practice. If you encounter any difficulties or errors while attempting to email, please don't hesitate to contact us.

This guide is exclusively designed to assist you in re-customising your existing template.

1. Navigate to Setup > Configuration from the main Best Practice screen

2. Click on the “Email” option

3. In the “Outgoing email text:” box we need to customise what will be sent along with our document

4. You can choose from the following templates

NO HTML TEMPLATE (Untick “Use HTML Body” option)

HTML TEMPLATE (Tick “Use HTML Body” option)

The HTML option is currently enabled for your clinic. If you need to customise the information further and either add or remove text, feel free to adjust this yourself if comfortable or reach out to the IT team.

If you prefer the easier route, you can choose to have the non-HTML option template which is simply plain text and much easier to customise, though lacks any sort of customisations to make it look pretty.

5. Submit and save the changes and this will now be the new text on all emails outgoing from your clinic

If you have any questions or concerns related to this guide or need help with having this setup, please feel free to reach out to the IT team — helpdesk@myhealth.net.au

If you’re needing to know how to email from Best Practice please follow the below guide

Emailing from inside BP (Correspondence)

The beautified guide:

1. Click on the letter icon (word processor)

2. Click on "Insert" option

3. Click on "Object > As character"

4. Click on "Paintbrush Picture"

5. Click "Ok"

6. Draw your signature!

7. Click on the "X" to close once finished

8. You will see your freshly created signature in your letter

If you have any questions or concerns related to this guide or need help with having this setup, please feel free to reach out to the IT team — helpdesk@myhealth.net.au

This guide is exclusively designed to assist Practice Mangers with creating doctor-specific templates that preload with the doctor's signatures.

The beautified guide:

1. Open the letter (word processor) from the Main BP screen

2. Click on "Templates"

3. Click on "Edit template"

4. Select the template you'd like to edit

This example used Specialist referral, you'd need to make one for each specific template the doctor(s) use.

5. Click to just above the <DrName> area

6. Click on "Insert"

7. Click on "Object > As Character"

8. Click on "Paintbrush Picture"

9. Click "Ok"

10. Draw your signature

11. Click on the "X" to close

12. Crop / Move the signature as required

13. Click on "Templates" again

14. Click on "Export template"

15. Save the template anywhere

16. Click on "Templates" again

17. Click on "Import" this time

18. Locate and open the recently exported template

You exported the template in Step 15

19. Click on "File"

20. Click on "Save" (CRTL + S)

21. Name this to the Drs name - (ie - Specialist Referral *Nick*)

22. Click on "Save"

23. Close the template

24. Open the letter (word processor) from the Main BP screen again

25. Click "Add" from the bottom left corner

26. Locate and add your newly created template

27. It will pre-load with the doctors signature

If you have any questions or concerns related to this guide or need help, please feel free to reach out to the IT team — helpdesk@myhealth.net.au

1. Head to Main Best Practice page and open "Setup" then "Practice Fees”

2. Search for "After-Hours" in the filter text box

Two custom fees should already be in place for you, if not create them as shown below.

3. Double click one of the custom fees or click the "edit item" button

4. Double click "Practice Fee" or "Set Fee" button

5. Enter the amount into the "Enter the fee to charge:" box

6. Click on the Save button

Repeat this step for the other After-Hours numbers.

7. Proceed onto the next guide to complete the setup for your Afterhours setup

Updating your After-Hours Social / Non-Social Fees on AutoMed's Dashboard

If you have any questions or concerns related to this guide or need help with having this setup, please feel free to reach out to the IT team —

1. Click on the "View" dropdown

2. Click on the "Preview Pane" option

3. The preview pane will immediately show when clicking on a document

If you have any questions or concerns related to this guide or need help, please feel free to reach out to the IT team —

1. Click on Setup

2. Click on Sessions

3. Change the provider to the doctor you need to change

3.1. (This example will use Dr Jessica)

4. Click on the "On the day" appointments radio button

5. Click on any day of the week selections

It really doesn't matter which day as it'll revert back to Monday

6. Click on the edit button

7. Click on the day of the week to whichever days have the "On the day" appointments

If you click on Friday, it'll still automatically change to "Monday" so make sure to change this to the days that do have on the day appointments.

8. Untick the boxes to remove the "On the day" appointments

9. Click save (Rinse and repeat for rest of times / days)

After saving you'll see that specific time(s) you've unticked will disappear from the sessions window and opening the spot online for bookings.

Follow the below guide to help you navigate through PRODA to find your Organisation ID that is now required to be saved into Best Practice.

Should you have any questions, concerns or issues with this guide, please reach out to

1. Login to Proda and go to Services

2. Select your Organisation

3. Click on "My Programs"

4. Click on "MyMedicare"

5. Locate your Organisation Site ID in the top left

Make note of this or copy this for a future step

6. Go to Setup in BP

7. Click on "Practice Details"

8. Click on "Edit"

9. Fill in the "MyMedicare Site ID" with the ID you made note of earlier

10. Click "Save"

This guide took 13 minutes to create.

If you have any questions or concerns related to this guide or need help with having this setup, please feel free to reach out to the IT team —

Find the Launch AutoMedCallerID.exe shortcut on the desktop of the reception computers. Icon looks like ( )

Right-click on the Mouse and select “Copy”

On your keyboard, hit both the Windows key + R

A “Run” box will appear and type into that - “ shell:startup ” (no quotation marks) Then when that newly opened folder appears, Right-click on the Mouse into that folder and hit “Paste”.

This will now start the program in the event of a window's shutdown, restart or sleep instead of having to manually start the program.

At some point, you'll get an error on all computers running Best Practice that tells you that the B2B Device is about to expire. This is normal and okay.

The exact error will look like:

The message you are receiving is just alerting you that it is coming up to its expiry and needs to be extended.

Myhealth IT has no involvement with the process of extending this.

You must reach out to Myhealth Admin () and alert them of the error you have received so that they can extend this.

This guide took 1 hour and 51 minutes to complete.

If you have any questions or concerns related to this guide or need help with having this setup, please feel free to reach out to the IT team —

1. Open Gmail and click on the gear icon in the top right then “See all settings”

2. Click on the “Advanced” tab

3. Click the “Enable” button for Templates

4. Click the “Save Changes” button

5. Create a new email by clicking the “Compose” button

6. In the Subject field put - 'We've received your email'

7. Click into the body field and remove all contents to make it blank

This includes the pre-filled footer details of your clinic, remove it.

8. Copy the below text changing the highlighted sections to customise to your clinic!

EXAMPLE:

This is EXACTLY what your email should currently look like

9. Click the 3 dots in the bottom right of your email

10. Select “Templates” and expand the arrow

11. Select “Save as new template”

12. Name your template “Clinic Email Auto-Reply” and save

13. Re-Click on the gear icon and select “See all settings”

14. Click on the 'Filters and blocked addresses' tab menu

15. Select the 'Create a new filter' button

16. In the “From” fill out what you need to exclude from the auto reply

17. In the Size category make it “0”

18. Click “Create filter”

19. On the next screen click “Send template:”

20. Select ‘Clinic Email Auto-Reply’ template.

21. Click “Create filter”