Guide up to date as of 02.04.2023
If you have any questions or concerns related to this guide or require help with having this setup, please feel free to reach out to the IT team — helpdesk@myhealth.net.au
Alternatively, you can request the AutoMed team to help you — support@automedsystems.com.au
Below are customisable templates, feel free change this up to fit your clinic’s needs. I suggest having:
TIER 1 be sent within 24-48 hours or end of business day.
TIER 2 being sent between 48-72hours+ with a more aggressive notice saying it’s overdue and was payable on the day.
TIER 3 being for DNA’S if your clinic charges patients for these.
TIP
<ClinicName>
Hi <PtPrefName>, Following your recent Consultation with <DrName>, please kindly click on the link below to settle your invoice dated <InvDate>. We are unable to release any documents until payment has been made in full. <PaymentURL> This is a secure link. You will be prompted to enter your Date of Birth to verify your identity before the invoice and payment page is displayed. Please call our friendly reception on <UsrPhone> if you require any assistance. Thank you <ClinicName>
TIP
<ClinicName>
Hi <PtPrefName>, Attention -This is just a reminder following your consultation with <DrName>, please note that this account is now overdue, please click on the link below to settle your invoice dated <InvDate>. We are unable to release any documents until payment has been made in full.
<PaymentURL>
This is a secure link. You will be prompted to enter your Date of Birth to verify your identity before the invoice and payment page is displayed.
Please call us on <UsrPhone> if you need any assistance. Thank you <ClinicName>
TIP
<ClinicName>
Hi <PtPrefName>, Despite our efforts to get in contact with you regarding your appointment with <DrName> today, we have placed a no-show charge of $40 on your account as you have failed to attend. Please click on the link below to settle your no-show fee ASAP.
<PaymentURL>
This is a secure link. You will be prompted to enter your Date of Birth to verify your identity before the invoice and payment page is displayed.
Please call us on <UsrPhone> if you need any assistance. Thank you <ClinicName>