Creating After-Hours Fees [Initial Setup]

Guide up to date as of 10.01.2024

This guide took 7 hours and 16 minutes to create. [Over 2 weeks of actual time]

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If you have any questions or concerns related to this guide or require help with having this setup, please feel free to reach out to the IT team — [e-mail]

Alternatively, you can request the AutoMed team to help you — [e-mail]

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Topics covered in this entire guide:

• Objective

• Creating the appointment types (Best Practice)

• Creating Custom Practice Fees

• Creating After Hours Appoinment Types on Automed

• AutoMed Appointment Type Settings

• Telehealth / Post Payment Set up

• Enabling Doctors for After Hour Bookings

• Creating Doctor Sessions in Best practice

• Colour Matching Sessions

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Objective:

Establishing our own urgent after-hours telehealth service to cover both social and non-social hours in compliance with the PIP After-Hours Incentive guideline (Level 5). Scope and Coverage:

Our After-Hours telehealth program aligns seamlessly with the Practice Incentives Program (PIP) After-Hours Incentive guidelines, providing comprehensive coverage during the complete after-hours period, which includes:

• Outside 8 am to 6 pm on weekdays.

• Outside 8 am to 12 noon on Saturdays.

• All day on Sundays and public holidays.

This after-hours period is further categorised into:Sociable After-Hours Period:

• From 6 pm through to 11 pm on weeknights.

Unsociable After-Hours Period:

• From 11 pm through to 8 am on weekdays.

• Hours outside of 8 am and 12 noon on Saturdays.

• All day on Sundays and public holidays.

This meticulous coverage ensures that our telehealth services address the varying needs of patients during both sociable and unsociable after-hours periods, adhering to the specific timeframes outlined by the PIP guidelines.