How to: Reset a User's password in Best Practice

Follow either the interactive guide below or the visual step-by-step reset a user's password and allow them to login and immediately change the password to something they'd like.

Remember you need to use a strong complexity password now, this includes:

• At least one number

• At least one lowercase letter

• At least one uppercase letter

• At least one special character (!@#$%^&*)

Example: Myhealth1!

If you have any questions or concerns related to this guide or need help, please feel free to reach out to the IT team — [e-mail]

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1. Under the main best practice screen go to Setup > Users

2. Click on a user you need to reset then click "Edit"

3. Click on "Set Password"

You will still be required to reset the password using the strong complexity format:

• At least one number

• At least one lowercase letter

• At least one uppercase letter

• At least one special character (!@#$%^&*)

Example: Myhealth1!

4. Click on "Force password change on next login"

This allows the staff member to change the password from the predefined one in the previous step

5. Click the "Save" button

The staff member will now be able to login with the predefined password you set in step 3, then immediately be able to change their password once they log in again, repeat this guide for each user if required.

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Practice Managers

If you’re a Practice Manager that has forgotten their password, please reach out to the I.T team by calling us on [phone] to have us reset your password for you.