Banning a patient from booking online

Guide up to date as of 16.01.2024

---

If you have any questions or concerns related to this guide or require help with having this setup, please feel free to reach out to the IT team — [e-mail]

Alternatively, you can request the AutoMed team to help you — [e-mail]

---

Navigate to AutoMed’s Dashboard - HERE

1. Click on the “Clinic Setup” dropdown

2. Locate and click on “Banned Settings”

3. Click on the “Manage Templates” button

4. Customise the Level 1 / Level 2 Banned message as required then submi

5. Next click the “Add Patient” button

6. Search by either First Name or Last Name to find the patient

7. Depending on the Templates you have set up for your clinic, choose either Level 1 or Level 2

8. You will then see the chosen patient listed

WARNING

Remember to remove the ban when required