Patient's view of Web Interface
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On the next tab (Image) you'll see the view of what the patient receives after booking the appointment through the Website / Mypractice APP or via the CALLER-ID panel (Booking in a Video Consultation appointment). This SMS is immediately sent to the patient, and they are able to access and click the link if they wanted to, however clicking on the link early does nothing.
A second text message will be sent to the patient 5 minutes prior to the consult reminding them of their upcoming Video consultation.
On the next tab (Image) you'll see what a patient would see if they joined the video consult before the Practitioner (Doctor) does. This would typically happen if the patient joined at the time of the consultation, but the Doctor is running a bit late and would join later.
Once the Doctor has joined, it will update and show the Joining Consult image.
On the next tab (Image) you'll see what a patient would view if the Practitioner (Doctor) was already waiting for the patient to join. The patient simple clicks on the "Join consult" button and it'll immediately connect them through.
Doctors are capable of pinging the patient to join if required, more on this over at Pinging the Patient.
On the next tab (Image) you'll see an example of needing to allow permissions to both the Camera and Microphone of their device.
More than likely the patient will be required to allow access to their Camera and Microphone so that AutoMed can utilise this for their Video consultation.
The patient must enable these so that:
The Doctor can hear them speak.
The Doctor can see them to help examine the issue.
If they're accidentally declined this, they are able to enable the permissions again.
On the next tab (Image) you'll see the overview of the interface AutoMed used. Once a patient has completely connected into the consultation and allowed permissions they'll be greeted with a similar look of Zoom.
Patients are able to mute themselves, disable their video (or enable), chat and view all participants.
Patients are also capable of leaving the call whenever. This does not stop the consultation itself.
On the next tab (Image) you'll see the view of no telehealth bookings available for today.
If a patient cancels their booking, they would still have received the original link to the video consultation sent via SMS (As given in Patient SMS). However, this poses no security risk, as the link will only display a message indicating that no appointments are available for the day.
On the next tab (Image) you'll see what a patient would receive if a Doctor has pinged them to join the video consult. The use case to this would typically be if the Doctor is earlier than the patient to the appointment, allowing them to ping the patient notifying them that their Doctor is ready for the consult.
