Unable to "Start Video" on Best Practice

If you have any questions or concerns related to this guide or need help, please feel free to reach out to the IT team — [e-mail]

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1. On the main Best Practice screen, navigate to Setup

2. Click on "Configuration"

3. Click on "Lists"

4. Locate "Telehealth consult"

INFO

If Telehealth consult isn't an appointment type, add one.

If when adding "Telehealth Consult" it states an appointment already exists but was deleted, restore this.

5. Click on "Edit"

6. Edit the description to "Telehealth Consult"

DANGER

You must not deviate from "Telehealth Consult" this is case sensitive

INFO

You are allowed to choose whatever icon for the appointment

7. Save this appointment type

WARNING

Remember to update AutoMed's appointment type to reflect your changes, otherwise patients won't be able to book this appointment type.